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Your team in 10 years

An illustrated look at how artificial intelligence will change IT service delivery

Status‑quo IT. Historically, most IT pros managed on‑prem infrastructure, including servers, network equipment, and software.

Speeding up. As more companies adopt cloud services, these jobs are changing. Increasingly, IT workers manage virtual and distributed resources.

Managing data, not IT. As AI automates tasks—generating mountains of data along the way—IT specialists will focus on creating, testing, and monitoring new processes that generate value from data.

Strategic IT. New strategic roles emerge as business becomes truly digital. IT workers become strategists, responsible for maximizing the commercial value of company data.

Self‑managed systems. The next‑gen IT organization will build self‑managing systems that don’t need much human intervention. IT workers will ensure the systems yield outputs that advance business strategy.

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