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Les workflows IT

Libérez la productivité et transformez l'IT dans l'ensemble de votre entreprise grâce à une plateforme unifiée.

Les workflows des employés

Offrez des expériences employés de prochaine génération avec des workflows intelligents et un service facile.

Les workflows des clients

Résolvez des problèmes clients complexes de bout en bout avec l'intelligence prédictive et le self-service automatisé.

Créez vos propres workflows

Utilisez la Now Platform pour concevoir de nouvelles applications et développer les solutions ServiceNow.

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Transformez l’expérience IT

Deliver high-performance business services with AIOps

Réagissez plus rapidement face aux incidents de sécurité, aux vulnérabilités et aux risques.

Offrez l'expérience employé nouvelle génération

Enthousiasmez vos clients en résolvant des problèmes complexes de bout en bout.

Créez rapidement des applications de workflows d'entreprise

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Solutions

Deliver high-performance business services with visibility and AIOps

Gain visibility, manage health, and optimize your digital assets and services.

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Go beyond "lights-on" with an intelligent operations experience.

Gain visibility across your infrastructure and applications. Deliver business service health with AIOps. Optimize spend on cloud usage and software licenses.

Gain end-to-end visibility of your IT estate

Understand the impact of making an operational change. Approach audits with confidence. Obtain near real‑time visibility into the true state of services.

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Deliver business service health with AIOps

See which services are impacted and significantly shorten mean time to resolution (MTTR) with real‑time analytics, machine learning, and automated remediation.

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Take control of spend and governance

Manage cloud resources to meet the budget and compliance requirements of your organization. Reduce software spend and minimize software license risk.

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Go beyond legacy tools with AIOps

Use advanced technology across IT operations to deliver high‑performance services that create amazing experiences throughout the enterprise.

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IDC InfoBrief on optimized ITOM

IDC InfoBrief

IT executives are investing in intelligent operations…In a cloud-based world, analytics enable ITOM to scale…reduce event noise and predict service failures.

IDC InfoBrief, The Journey Towards Optimized IT Operations, Stephen Elliot, November 2018

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Don’t just take our word for it

See how companies like yours have created an end-to-end AIOps experience.

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FINANCIAL SERVICES

Raymond James reduces risk

Single system of record accelerates data gathering from weeks to near real-time.

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HEALTHCARE

CHS saves millions

Taking control of software assets results in license true-up cost savings of 40%.

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See Case Study

ENERGY

TransAlta transforms IT

Shift from silos to service-oriented delivery results in 80% fewer outages.

See Case Study

See Case Study

MEDIA AND ENTERTAINMENT

Time Warner extends ITSM

Unified platform with event management reduces event noise by 90%.

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Solutions for more agile, efficient services and software

IT Operations Management (ITOM)

Make IT a proactive business partner. Get visibility, health, and optimization for your digital services.

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Software Asset Management (SAM)

Take control of licenses by procuring, managing, and optimizing software needs aligned with the business.

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Now Platform

The foundation for AIOps, ServiceNow solutions, certified partner apps, and custom app needs.

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Join us at a live event

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CONFERENCE

IBM Think 2019: Feb. 12-15

Find the people who are changing the way we work in San Francisco—let's think together!

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CONFERENCE

ITAM Review: March 13-14

Discover how next-generation ITAM professionals can manage portfolios more strategically.

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CONFERENCE

Knowledge 2019: May 5-9

Join us in Las Vegas to get inspired by ServiceNow visionaries, customers, and partners.

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CONFERENCE

IAITAM ACE: May 22-24

How do you measure success? Join us in San Diego to get best practices for IT asset management.

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Featured Resources

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EBOOK

5 steps to a healthy CMDB

Learn the secrets of successfully deploying a healthy CMDB to increase operational efficiency.

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Get Ebook

EBOOK

Now on Now: ITOM + ITSM

Service-aware IT operations improves visibility, reliability, and agility with artificial intelligence.

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WEBINAR

Walmart Best Practices

Discover the four stages of planning a successful CMDB deployment.

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View Webinar

WEBINAR

Expedia Best Practices

Populate, maintain, and add automation to your CMDB with ServiceNow Discovery.

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