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Business Management Icon

Workflow

Waiting around for decisions, actions, and responses can be a bottleneck in any business. Manual processes or systems that don’t communicate make those bottlenecks worse. There’s got to be a way to streamline processes and automate more activities.

Our approach to workflow removes bottlenecks and integrates processes and activities between people and systems. Interactions that involve forms, requests, approvals, and events can be simplified with automated workflows using a drag and drop interface that visualizes the entire sequence of activities in an easy to understand flowchart. Activities can include anything from generating records and notifying users of pending approvals to running timers, tasks, scripts, and more. You can create end‑to‑end automation of the previously manual or disconnected processes that drive your business.

Workflow Automates the Interaction of Activities

ServiceNow Workflow

Workflow Automates the Interaction of Activities

Eliminate the Bottlenecks of Daily Business Operations

ServiceNow Workflow automates multi‑step processes that occur between any combination of people and systems to help companies achieve better business outcomes. Make the processes that drive your business more effective and efficient with end‑to‑end automation that removes the bottlenecks.

Improve Business Outcomes

Automate routing of requests, approvals, decisions, and actions

Accelerate tasks and outcomes

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Make Work More Efficient

Eliminate unnecessary or redundant steps and processes

Integrate disconnected processes

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Deliver a Higher Quality Of Service And Compliance

Reduce chance of errors

Monitor and audit end to end performance

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Scale Your Business

Remove bottlenecks that limit transaction flows

Automate end‑to‑end processes for standardized repeatability

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Extend Value of Existing Investments

Integrate existing applications and data

Address new use cases and requirements and improve current process flows

ServiceNow Create a Scure and Robust Environment

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