Configuration Management Database
To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data.
With an accurate configuration management database (CMDB), it's easy to understand your organization's IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management.
The ServiceNow CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service‑aware — which enables your ServiceNow applications to be service‑aware as well. Now with your CMDB, you gain full visibility of your infrastructure and services, leading to more control of your environment and better decisions.
Dependency Views Provide Visibility into an Enterprise Application and its Dependencies
Dependency Views Provide Visibility into an Enterprise Application and its Dependencies
ServiceNow Service Mapping and CMDB Provide Complete Visibility into Services and Underlying Infrastructure
ServiceNow Service Mapping and CMDB Provide Complete Visibility into Services and Underlying Infrastructure
CMDB Health Dashboard Provides a Single View of Data Quality
CMDB Health Dashboard Provides a Single View of Data Quality
Gain Visibility Into Your IT Environment
Consolidate disparate IT management systems into a single system of record that enables you to see all of your IT assets and how they're functioning at all times.
Build and Maintain a Single System of Record
Store and manage infrastructure and service information only once
Reduce duplication of effort and cost
Ensure information accuracy
Accelerate process execution
Shape the Enterprise Service Model
Get an end‑to‑end view of configuration item lifecycles and relationships
Maintain data integrity through workflow, escalations, and scheduling
Trust validated configuration data when making decisions about change
Gain Actionable Insight
Use data visualization to provide context
Understand the impact of incidents, problems, and changes on configuration items (CIs)
Flag unapproved changes to CIs for change governance
Pinpoint the underlying causes of service issues for faster mean time to recovery
Enable IT Service Processes
Speed resolution of incidents and problems
Reduce risks associated with change
Improve the speed and quality of change
Make better decisions around how assets are used
