Discovery
You're under increased pressure to drive major IT transformations in order to automate service offerings, cut costs, and improve resiliency. But without a repeatable and reliable method to identify the elements of hybrid enterprise IT infrastructure, it is impossible to capture an accurate and up‑to‑date map of infrastructure relationships, let alone drive IT transformation.
It doesn't have to be that way. ServiceNow® Discovery gives you the means to create an accurate, up‑to‑date single system of record for your infrastructure, both on‑premises and in public clouds. It identifies IP‑enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management. Discovery is scheduled on a regular basis to help ensure the accuracy of the CI data underpinning ServiceNow applications across the enterprise. When you use ServiceNow Service Mapping in combination with Discovery, you can discover both infrastructure and services, making our CMDB and applications service‑aware.
Why Infrastructure Matters When You’re Delivering Everything as a Service
Why Infrastructure Matters When You’re Delivering Everything as a Service
CI Relationships and Dependencies Are Mapped Automatically and Clearly Displayed
CI Relationships and Dependencies Are Mapped Automatically and Clearly Displayed
Discovery Dashboard Provides Recent Discovery History, as well as Discovery Schedule of Upcoming Jobs
Discovery Dashboard Provides Recent Discovery History, as well as Discovery Schedule of Upcoming Jobs
Guided Setup Provides a Logical, User-Friendly Starting Point to Quickly Configure Discovery
Guided Setup Provides a Logical, User-Friendly Starting Point to Quickly Configure Discovery
Finally, a Clear Picture of Your Complete IT Environment
Discovery offers a repeatable and reliable method to identify the elements of hybrid enterprise IT infrastructure, making it possible to capture an accurate and up‑to‑date map of CI relationships. When paired with ServiceNow Service Mapping, it enables you to accurately identify all services and infrastructure across the enterprise.
Discover Hybrid Infrastructure Quickly
Rapid, non‑disruptive discovery with an agentless architecture
Simple to configure and launch
Software probes, sensors, and patterns can be easily modified
Automatically match discovered devices with existing CIs in the CMDB
Map CI relationships
Enhance Service Processes
Integrated mapping of hardware, software, virtual and cloud resources, and running applications
Faster problem resolution
Lower‑risk change execution
Identify and Interrogate Custom Devices and Applications
Customize discovery commands, fields, tables, and relationship descriptions
Easy and bi‑directional integration for federation with other data sources
Integrate with third‑party applications such as industry‑standard Privileged Access Management solutions
