Finastra realises immediate process efficiency gains and faster vulnerability response times with ServiceNow
After initially rolling out ServiceNow® IT Service Management as the foundation for the new operational infrastructure, Finastra quickly added a fully centralized configuration management database (CMDB). However, the first real test of the new strategy came from a vulnerability management project with the company’s security team.
Vulnerability management is crucial to minimise the company’s risk exposure, however, the process involved a huge amount of manual effort. Thousands of vulnerabilities had to be imported into a spreadsheet. The team then had to spend time identifying where to send issues for remediation and following up with teams to validate that remediation actions had been taken.
With the Now Platform in place, there was an opportunity to accelerate the solution to this challenge. As Gary explains: “The project was initially being carried out in isolation. We saw the opportunity to create a digital workflow—in tandem with the new CMDB—that would not only enable the automated assignment of tasks, but also provide robust reporting structures to ensure action has been taken. ServiceNow has taken us light years ahead from where we started.”
With the new digital workflows, vulnerability response time is an estimated 25% faster and the cybersecurity, IT, process, and other internal teams have been able to save an estimated 5,278 hours annually. As a result, Finastra has achieved estimated savings of $350K annually.
Finastra continues its digital transformation with ServiceNow as its operational backbone
The success of the vulnerability management project has accelerated roll-out plans for other ServiceNow modules. “ServiceNow has completely changed the conversation internally. Autre parts of the business are coming to us asking for similar services. And for everyone it’s no longer a question of ‘can we do it?’, it’s a case of ‘when should we do it and what’s the best way?’” says Gary.
In the immediate future, Gary and his team are moving forward with phase two of the asset management project. They are also looking at deploying ServiceNow® HR Service Delivery and ServiceNow® Governance, Risk, and Compliance as an extension of the vulnerability management project.
“The implementation of ServiceNow has been a massively positive experience for me, my team, and Finastra as a whole,” says Gary. “The information we now have available across the organisation, and how we are able to use that data to optimise our business, has been really powerful. ServiceNow has delivered much more than we expected and sets us up to achieve the ambitious goals we have as a business.”