Standing out in a competitive marketplace
First impressions really do count. And in the jobs market, employers and candidates begin assessing one another from the moment the recruitment opportunity presents itself.
In recent times, in many sectors of the economy there are more vacancies than jobseekers, enabling those looking for a new opportunity to be even more selective, choosing between a number of openings.
At the same time, businesses know how mission-critical it is to keep refreshing their talent pool and, as a result, they can’t afford to let the best candidates slip through their fingers.
Their selection teams are super busy people themselves and are therefore looking for each step of the process to be efficient and well-organized, enabling them to focus their energies on assessing each candidate’s credentials and suitability, rather than printing out CVs and booking meeting rooms for interviews.
In these highly competitive circumstances, AMS’s clients are increasingly looking for a high quality, end-to-end recruitment and talent management service, in which every touchpoint with a candidate is thoroughly choreographed to present the job opportunity in the most favorable light possible and to deliver a seamless recruitment experience.
To achieve this ideal, AMS selected ServiceNow as its global foundation stone and platform for all its recruitment processes, from understanding an organization’s workforce requirements, identifying suitable candidates, and managing the interview process, through to tracking a new recruit’s progress in their new job.
Choreographing the ideal interview
“At AMS, we help organizations around the world build the workforces they need to succeed, in an age of constant change,” explains Mike Brown, Global Managing Director of Operations at AMS.
“We do this by identifying the best talent for our clients’ helping with workforce planning and management, and skills development too. In many cases we act as their complete, outsourced recruitment team, handling every aspect of the process on their behalf.
“At every stage of our clients’ journey, we’re looking to deploy great technology that automates and transforms processes, to help and support people to do great work, not to eliminate them, and to help our clients to build their brands and achieve their goals, faster and more efficiently.”
Take the job interview, a pivotal moment in the recruitment journey. Utilizing ServiceNow’s low-code development tool, App Engine, has replaced a time-consuming, labor-intensive system previously relying on spreadsheets, email, and telephone calls, with an intelligent app—AMS Interview Scheduling.
“We handle about 400,000 recruitment interviews for our clients every year,” explains Mike. “For the candidate, this is their opportunity to shine, to demonstrate that they have the skills and the personality that our clients are looking for. So, it’s vital that they arrive at the right place, in good time, relaxed and well-prepared, ready to give their best.
“It’s a similar story for our client’s recruitment panel too. It’s our job to make sure the interview has been efficiently organized and scheduled, that the venue is booked and that everyone has all the information they need about the role, and the candidate.
“Our goal is to minimize dropouts and ensure that the interview gives them what they need to make an accurate and speedy assessment of the candidate’s suitability for the job.”